Gradient Technology provides training in the theory, operation, troubleshooting, maintenance, repair, and sustainment of its systems to the customer technical and operational personnel. This training comes in the form of training materials such as documents, manuals, and presentations as well as hands-on training by our qualified field installation and service personnel. We can conduct initial training while the system and equipment is still at the factory and/or conduct training onsite once the equipment is installed and site tested.
Gradient Technology is also structured to provide long-term operational and maintenance support for all of its systems if needed by the customer. This support can occur remotely and/or on-site depending upon the technical support required. Gradient Technology maintains a database of all of its mechanical drawings, maintenance plans and parts, electrical and controls drawings and software programs, design documents, instrument calibration certificates, and a multitude of other project-related information so that support can be provided quickly and effectively when customer needs arise.